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address
La Maladière Centre, Rue de la Pierre-à-Mazel 10,
2000 Neuchâtel
2000 Neuchâtel
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Frequently Asked Questions
Shipping
What Shipping Methods Are Available?
Either shipping in Switzerland (price : 9,7 CHF) or local pickup at La maladière centre in Neuchâtel (free).
Do You Ship Internationally?
No, we only ship in Switzerland.
How Long Will It Take To Get My Package?
2-3 working days.
Payments
What Payment Methods Are Accepted?
Credit cards, debit cards, Apple Pay, Google Pay, direct bank transfer (Bank details are provided after order confirmation) and check payments directly at La maldière centre.
Is Buying On-Line Safe?
Yes! We use secure payment methods to ensure your transactions are protected. However, if you prefer, you can also pay in person at La Maladière Centre in Neuchâtel.
Orders and Returns
How do I place an Order?
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How Can I Cancel Or Change My Order?
Once the order has been confirmed it is not possible to cancel it anymore.
Do I need an account to place an order?
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How Do I Track My Order?
Can I Return a Product?
Yes, you can return an unused product within 14 days. Ship it to:
La Maladière Centre
Rue de la Pierre-à-Mazel 10
2000 Neuchâtel
Once we receive the product, we will issue a refund, minus a 9.7 CHF shipping fee.
